Privacy policy
1. Introduction
Welcome to Makinos — The Original Crunch.
This website, www.makinos.in, is owned and operated by Recorn Foods Private Limited, bearing Corporate Identification Number (CIN): U15120GJ2016PTC092753.
Throughout this Privacy Policy, the terms "Makinos", "we", "us", and "our" refer to Recorn Foods Private Limited.
We value your privacy and are committed to protecting the personal information you share with us when visiting our website, creating an account, placing an order, contacting customer support, or interacting with our products and services.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information, along with the rights and choices available to you.
Our online store is powered by Shopify, which provides the e-commerce infrastructure used to operate our website and facilitate online purchases.
By using our website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will request it separately or through appropriate website controls.
2. Information We Collect
We collect personal information reasonably necessary to provide our products, process transactions, improve our services, and communicate with customers.
A. Personal and Contact Information
When you register, place an order, or contact us, we may collect:
- Full name
- Email address
- Mobile or telephone number
- Billing address
- Shipping and delivery address
- Account details and communication preferences
B. Order and Transaction Information
When you make a purchase, we may collect:
- Products purchased
- Order number and order history
- Transaction amount
- Payment method and payment status
- Shipping and delivery details
- Cancellation, replacement, and refund information
Payment transactions are handled through authorized payment service providers. We do not ordinarily receive or store complete credit or debit card numbers or security codes.
C. Technical and Website Usage Information
When you browse our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and browsing activity
- Session duration
- Shopping cart interactions
- Referring websites
- Cookie identifiers and similar technical information
D. Customer Communications
We may collect information voluntarily provided through customer support enquiries, website forms, product reviews, surveys, feedback, promotional campaigns, and other communications.
3. How We Use Your Information
We use personal information for legitimate business and service purposes, subject to applicable privacy laws and consent requirements.
These purposes include:
Order Processing and Fulfilment
To confirm purchases, process payments, arrange shipments, provide tracking information, and deliver products.
Customer Support
To respond to enquiries, investigate complaints, and manage refund, replacement, and cancellation requests.
Account Management
To create and maintain customer accounts, manage login access, and provide account-related services.
Website Improvement
To understand website performance, improve navigation, troubleshoot technical issues, and optimize the shopping experience.
Personalization
To display relevant products, recommendations, and shopping experiences based on customer preferences and website interactions, where permitted.
Marketing and Promotions
To send information about new products, exclusive offers, promotional campaigns, and other Makinos updates where you have opted in or where otherwise permitted by applicable law.
Security and Compliance
To prevent fraudulent transactions, protect our services, maintain business records, and comply with applicable legal obligations.
We will not use personal information for materially unrelated purposes without providing any notice or obtaining any consent required by law.
4. Shopify and E-Commerce Services
Our website operates on the Shopify e-commerce platform.
Shopify may process personal information on our behalf to provide essential services, including:
- Website hosting and store operations
- Shopping cart and checkout functionality
- Customer account functionality
- Order and transaction management
- Fraud prevention and security
- Store analytics and performance
- Customer communication features
Shopify may also process certain information for its own purposes, subject to its applicable privacy policies and services.
For further information, please review Shopify's Privacy Policy:
https://www.shopify.com/legal/privacy
5. Payment Information and Security
We use Shopify-supported and other authorized payment service providers to facilitate secure online transactions.
When making a purchase, relevant payment information may be processed by the selected payment provider.
We do not ordinarily store complete payment card numbers, CVV values, or other sensitive card authentication information directly on our website.
Payment processors may collect and retain information as required to authenticate transactions, prevent fraud, process refunds, and comply with financial regulations.
We encourage customers to use trusted payment methods and avoid sharing payment credentials, passwords, or OTPs with anyone.
6. Sharing of Personal Information
We do not sell customer personal information as a standalone database to third parties.
However, we may share relevant information with trusted service providers where necessary to operate our business.
These may include:
Shopify and Technology Partners: For hosting, checkout, store operations, and technical support.
Payment Service Providers: For transaction authorization, payment processing, fraud prevention, and refunds.
Courier and Logistics Partners: For order packing, shipment, delivery, and tracking.
Customer Support Providers: To respond to customer enquiries and resolve service issues.
Analytics and Marketing Partners: To measure website performance, improve advertising, and deliver relevant communications, subject to applicable privacy requirements and customer choices.
Legal and Regulatory Authorities: Where disclosure is required by applicable law, lawful government requests, court orders, or other legal processes.
Business Successors: Where reasonably necessary in connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal requirements.
We seek to limit disclosures to information reasonably necessary for the relevant purpose and require appropriate confidentiality and data protection safeguards from service providers.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to support essential shopping features and improve user experience.
Cookies are small data files stored on your browser or device.
We may use the following categories of cookies:
Essential Cookies
Required for website functionality, shopping carts, checkout, customer authentication, and security.
Functional Cookies
Help remember customer preferences and improve website convenience.
Analytics Cookies
Help us understand visitor activity, website traffic, and store performance.
Advertising and Marketing Cookies
May be used to measure advertising campaigns, understand customer interests, and display relevant advertisements, where enabled and permitted.
You can control certain cookies through your browser settings and any cookie preference controls made available on our website.
Disabling essential cookies may affect certain website functions, including shopping cart or checkout functionality.
8. Marketing Communications and Customer Preferences
With your consent or as otherwise permitted by applicable law, Makinos may communicate through:
- SMS
- Telephone calls
- Other permitted digital communication channels
Marketing communications may include new product launches, promotional offers, brand campaigns, product recommendations, and customer engagement activities.
You may withdraw consent or opt out of promotional communications by using the unsubscribe link provided in eligible messages or contacting us at estore@recornfoods.com.
Where applicable, WhatsApp marketing preferences may also be managed through the messaging platform.
Opting out of promotional communications will not prevent essential order confirmations, delivery updates, payment notifications, or customer support communications.
9. Data Storage and Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or to comply with applicable legal requirements.
Retention periods may vary based on:
- Order fulfilment and transaction records
- Taxation and accounting obligations
- Customer account management
- Refund and complaint resolution
- Fraud prevention and security requirements
- Legal and regulatory obligations
When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, unless continued retention is required or permitted by law.
10. Protection of Personal Information
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
These measures may include secure connections, access controls, service-provider safeguards, and appropriate internal data-handling procedures.
While we take reasonable precautions to protect customer information, no method of internet transmission or electronic storage is completely secure.
We encourage customers to protect their account credentials and notify us if they suspect unauthorized access to their account.
11. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request information about the personal data we process.
- Request correction or updating of inaccurate personal information.
- Request deletion of personal information where applicable.
- Withdraw consent for processing based on consent.
- Opt out of promotional communications.
- Raise complaints regarding the handling of your personal information.
- Exercise other rights provided under applicable data protection laws.
To exercise these rights, contact us at estore@recornfoods.com with the subject line "Privacy Request – Makinos".
We may request reasonable information to verify your identity before processing your request.
Withdrawal of consent or deletion of certain information may affect our ability to provide specific services, maintain customer accounts, or fulfil pending requests.
Some information may need to be retained to comply with statutory, financial, or other lawful obligations.
12. Children's Privacy
Our website is intended for general consumer shopping and is not specifically directed toward children.
We do not knowingly seek to collect children's personal information for independent marketing purposes.
Purchases and account activities involving minors should be managed or supervised by a parent or lawful guardian.
Where applicable law requires parental consent for processing a child's personal information, we will seek appropriate consent or take other legally required steps.
If you believe that a child has provided personal information without appropriate authorization, please contact us so that we can review the matter.
13. Third-Party Websites and External Links
Our website may contain links to third-party websites, payment providers, delivery services, social media platforms, or other external services.
These third-party services may operate under their own privacy policies and terms of use.
Makinos does not control the independent privacy practices of external websites.
We recommend reviewing the privacy policies of third-party services before sharing personal information with them.
14. International Data Processing
Some technology, hosting, analytics, payment, or other service providers used by our Shopify store may process or store information outside India.
Where personal information is transferred or processed internationally, we will take steps required under applicable data protection laws and relevant transfer restrictions.
The location and handling of personal information may also depend on the services and configurations provided by Shopify and other authorized vendors.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, business operations, technology, service providers, or applicable legal requirements.
The revised policy will be published on this page with an updated effective date.
Where required by law, we will provide additional notice or obtain fresh consent for relevant changes in data processing activities.
We encourage customers to review this page periodically.
16. Governing Law
This Privacy Policy is governed by the applicable laws of India, including relevant provisions of the Information Technology Act, 2000, applicable rules, and the Digital Personal Data Protection Act, 2023 and related rules as and when relevant provisions become effective.
Nothing in this Privacy Policy limits any mandatory rights or remedies available under applicable law.
17. Grievance Officer and Privacy Enquiries
For privacy-related complaints, requests, or concerns, please contact:
Recorn Foods Private Limited
Brand: Makinos — The Original Crunch
Grievance Officer: Mr. Ronik Patel
Designation: Ecommerce & Brand Manager
Email: estore@recornfoods.com
Phone: +91 99784 99700
Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)
Address:
Recorn Foods Pvt. Ltd.
Survey No. 53, Sabar Dairy–Talod Road,
Taluka Prantij, District Sabarkantha,
Gujarat, India.
We will review and address privacy-related grievances in accordance with applicable legal requirements.
18. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
Makinos — The Original Crunch
Operated by Recorn Foods Private Limited
Email: estore@recornfoods.com
Customer Care: 1800 233 2493
Website: https://www.makinos.in
Manufacturing Address:
Survey No. 53, Village Amodara,
Sabar Dairy–Talod Road,
Taluka Prantij, District Sabarkantha – 383210,
Gujarat, India.
We are committed to handling customer information responsibly and maintaining a safe, reliable online shopping experience.
Makinos — The Original Crunch.