Shipping policy
1. Introduction
At Makinos, we believe your favourite crunch should reach you fresh, safely packed, and ready to enjoy.
This Shipping & Delivery Policy explains how orders placed through our official website, www.makinos.in, are processed, dispatched, shipped, and delivered.
The website is owned and operated by Recorn Foods Private Limited.
By placing an order on our website, you acknowledge the shipping and delivery conditions described below, subject to applicable consumer protection laws.
2. Shipping Locations
Domestic Shipping
We deliver orders to serviceable locations across India through registered courier companies, logistics partners, and India Post, as applicable.
Delivery availability depends on the serviceability of your PIN code and the availability of courier services in your area.
International Shipping
International shipping is available only where specifically enabled or confirmed by Makinos.
Eligible international orders may be shipped through registered international courier services, India Post International Speed Post, or other authorized logistics partners.
International shipping charges, delivery timelines, customs duties, and other applicable charges will be communicated before order confirmation.
International orders are subject to destination-country import regulations and applicable customs requirements.
3. Order Processing and Dispatch
We aim to process and dispatch confirmed orders within 2 working days after successful order confirmation and applicable payment verification.
Orders placed on Sundays, public holidays, or other non-working days will generally be processed on the next working day.
Dispatch timelines may vary due to product availability, order volume, operational restrictions, or other circumstances beyond our reasonable control.
If an order cannot be dispatched within the expected timeframe, we will make reasonable efforts to inform the customer.
An order is considered dispatched when it has been handed over to our authorized courier or logistics partner.
4. Estimated Delivery Time
Estimated delivery timelines depend on the shipping destination, courier partner, and local serviceability.
The estimated delivery date or delivery window, where available, will be displayed at checkout, communicated through order updates, or provided by the courier partner.
Delivery timelines are calculated separately from order processing time.
Actual delivery may be affected by courier operations, public holidays, weather conditions, transportation disruptions, or other unforeseen circumstances.
We will make reasonable efforts to ensure timely delivery and assist customers if an order is delayed.
5. Shipping Charges
Shipping charges, if applicable, are calculated according to the order value, delivery location, selected shipping method, and applicable promotional offers.
The final shipping amount will be displayed during checkout before payment or order confirmation.
Any free-shipping offer, minimum order value, or promotional shipping benefit will be subject to the conditions displayed on the website.
No undisclosed shipping fees will be added after an order is confirmed.
6. Order Confirmation and Tracking
Once your order is successfully placed, you may receive an order confirmation through email, SMS, WhatsApp, or another available transactional communication channel.
After dispatch, tracking information will be shared where supported by the assigned logistics partner.
Customers may use the tracking information to monitor shipment progress.
Tracking updates may take some time to appear after dispatch.
For tracking-related assistance, contact estore@recornfoods.com with your order number.
7. Delivery Address and Contact Details
Customers are responsible for providing complete and accurate delivery information at checkout.
This includes:
- Recipient name
- Complete shipping address
- Correct PIN code
- Active mobile number
- Email address
- Relevant address landmarks, where necessary
- Orders will be shipped to the delivery address specified during checkout.
Makinos is not responsible for delays caused by incorrect or incomplete address information supplied by customers. However, we will make reasonable efforts to assist with corrections where operationally possible.
If you need to modify your delivery address, please contact our customer support team before dispatch.
Address changes may not be possible once an order has been handed over to the courier partner.
8. Delivery Attempts and Undelivered Orders
Our logistics partners will attempt delivery according to their operational procedures.
Delivery may be unsuccessful due to an incorrect address, unavailable recipient, inaccessible location, or other delivery restrictions.
If delivery fails, the courier partner may attempt redelivery or return the shipment to its origin.
Our customer support team will review undelivered orders and communicate the available resolution.
If an order is returned due to a verified customer-provided address error or repeated unsuccessful delivery attempts, any applicable reshipping charges will be communicated and agreed upon before reshipment.
If delivery fails due to an error attributable to Makinos or its fulfilment partners, we will arrange an appropriate refund or replacement without charging the customer for that error.
9. Cash on Delivery (COD)
Cash on Delivery may be available for selected orders and delivery locations.
COD availability and any applicable charges will be displayed during checkout.
COD orders may be subject to verification before dispatch.
Customers choosing COD should ensure that the recipient is available to accept delivery and pay the confirmed amount.
Repeated fraudulent or unjustified refusals may result in restrictions on future COD orders, subject to applicable law.
10. Damaged, Missing or Incorrect Deliveries
We take care to pack our products appropriately for transportation.
If your order arrives damaged, contains missing items, or includes an incorrect product, please contact our customer support team, preferably within 48 hours of delivery.
Please provide:
- Order number
- Description of the issue
- Clear photographs of the affected product
- Photographs of damaged outer packaging, where relevant
- Unboxing video, if available
Our team will review the issue and arrange an appropriate refund, replacement, or other legally required resolution.
Customers are encouraged to retain the affected products and packaging until the issue has been reviewed.
The preferred 48-hour reporting period does not remove statutory rights relating to defective, unsafe, or non-compliant products.
For further details, please refer to our Return, Replacement & Refund Policy.
11. Lost or Delayed Shipments
If your shipment is delayed beyond the communicated delivery schedule or appears to be lost, please contact our customer support team.
We will coordinate with the relevant logistics partner to investigate the shipment status.
If a prepaid order is confirmed lost or cannot be delivered, an appropriate refund or replacement will be offered.
For qualifying late deliveries, customers will retain the remedies available under applicable consumer protection laws.
We will not treat handover to a courier as automatically discharging our responsibility to address valid delivery-related complaints.
12. Order Cancellation Before Dispatch
Customers may request order cancellation before the order has been packed or dispatched.
To request cancellation, contact estore@recornfoods.com with your order number.
If the order is eligible for cancellation, we will process the request and arrange any applicable prepaid refund.
Once an order has been dispatched, cancellation may not be possible if the shipment cannot reasonably be intercepted.
This does not affect statutory cancellation, refund, or other consumer rights.
For more information, please refer to our Return, Replacement & Refund Policy.
13. Shipping During Festivals and Peak Periods
During major festivals, promotional campaigns, public holidays, or periods of high order volume, order processing and delivery may take longer than usual.
We will make reasonable efforts to communicate significant delays and provide updated delivery information where available.
Customers are encouraged to place time-sensitive orders in advance.
14. Product Packaging and Food Safety
Makinos products are packed with the aim of preserving their quality, freshness, and safety during transportation.
Upon delivery, customers should inspect the outer packaging and product condition.
If a product shows signs of contamination, damaged food-contact packaging, or other suspected safety issues, please do not consume it.
Report the issue to our customer support team for investigation.
Customers should follow the storage instructions and product information printed on the packaging after receiving their order.
15. International Shipping Conditions
For international orders accepted by Makinos, delivery timelines and charges may vary depending on the destination country, shipment weight, customs processes, and courier availability.
International buyers may be responsible for applicable import duties, taxes, customs clearance charges, or other destination-country fees, where disclosed before purchase and legally applicable.
Customs inspections or regulatory restrictions may cause delivery delays.
If an international shipment cannot be fulfilled, our team will review the circumstances and provide an appropriate resolution consistent with the agreed order conditions and applicable law.
16. Customer Support and Delivery Assistance
For delivery enquiries, tracking assistance, shipment issues, or order-related concerns, please contact:
Makinos — The Original Crunch
Operated by: Recorn Foods Private Limited
Email: estore@recornfoods.com
Customer Care: 1800 233 2493
Website: https://www.makinos.in
Manufacturing Address:
Recorn Foods Pvt. Ltd.
Survey No. 53, Village Amodara,
Sabar Dairy–Talod Road,
Taluka Prantij, District Sabarkantha – 383210,
Gujarat, India.
Our team will assist with shipment-related enquiries and work toward an appropriate resolution.
17. Changes to This Shipping Policy
Makinos may update this Shipping & Delivery Policy from time to time to reflect changes in logistics operations, delivery partners, shipping locations, customer service procedures, or applicable legal requirements.
The updated policy will be published on our website with the revised effective date.
Changes will not retrospectively remove rights associated with previously confirmed orders.
Thank you for choosing Makinos — The Original Crunch.
Made the Original Way. Delivered for Your Crunch Moments.