Refund policy

At Makinos, we believe every order should deliver the freshness, flavour, and original crunch you expect. We take great care in packing and delivering our products to ensure they reach you in good condition.

This Return, Replacement & Refund Policy explains how we handle damaged products, incorrect deliveries, missing items, cancellations, and refunds for purchases made through our official website, www.makinos.in.

1. Return Policy

As Makinos offers packaged food and snack products, we do not accept returns or exchanges for change of mind, personal taste preferences, or products ordered by mistake once they have been delivered in good condition.

For food safety, hygiene, and quality assurance reasons, we cannot accept regular returns of delivered food products.

However, if you receive a damaged, defective, expired, incorrect, or otherwise non-compliant product, we will review your concern and provide an appropriate resolution, including a replacement or refund where applicable.

This policy does not limit your rights under applicable consumer protection laws.

2. Eligibility for Refund or Replacement

You may request a refund or replacement in the following circumstances:

Damaged Product: The product or its packaging arrives damaged in a way that affects its quality, safety, or usability.
Incorrect Product: You receive a different product, flavour, or variant from what you ordered.
Missing Item: One or more items are missing from your delivered order.
Expired Product: The product is delivered beyond its declared expiry or use-by date.
Defective Product: The product has a verified quality, packaging, or manufacturing defect.
Undelivered Order: Your prepaid order is not delivered and is confirmed as lost or undeliverable.
Other Order Issues: The delivered product does not match its advertised description or the confirmed order, or another issue gives rise to a remedy under applicable law.

3. How to Request a Refund or Replacement

If you experience an issue with your order, please contact our customer support team, preferably within 48 hours of delivery, so we can investigate and resolve the issue promptly.

Email: estore@recornfoods.com
Customer Care: 1800 233 2493

Please include the following details:

Order number
Registered name and contact information
Brief description of the issue
Clear photographs of the affected product and its packaging
Product batch number and expiry or best-before details, where relevant
Unboxing video, if available

Our customer support team may request additional information to verify the issue.

The 48-hour reporting period helps us investigate delivery-related concerns efficiently. It does not automatically exclude valid claims relating to defects, food safety, or statutory consumer rights reported later.

Please retain the affected product and packaging until our team advises you otherwise. Do not consume any product you suspect to be unsafe.

4. Refund or Replacement Approval

Once we receive your request, our team will review the submitted information and may verify the issue with our quality assurance or delivery partners.

If your request is approved, we may offer an appropriate resolution, including:

Replacement of the affected product, subject to availability.
Refund of the affected product's purchase value.
Refund of the order amount where the entire order is affected or where otherwise required.
Another mutually agreed resolution consistent with applicable law.

Approved replacements will be dispatched without additional shipping charges for the affected item.

If a replacement is unavailable, an eligible refund will be offered.

Where an approved claim requires a product to be collected or returned, our team will provide instructions and arrange the process without charging the customer for a verified seller-side issue.

Please do not send products back without contacting our support team.

5. Non-Returnable and Non-Refundable Situations

Except where applicable consumer law requires otherwise, refunds or replacements are generally not available for:

Change of mind after delivery.
Dislike of a particular flavour, taste, or seasoning preference.
Incorrect products selected by the customer during checkout.
Products opened, consumed, or improperly stored after delivery, where no pre-existing defect is established.
Damage caused by mishandling after successful delivery.
Products purchased from unauthorized third-party sellers.
Requests unsupported by available order records or other reasonable evidence after investigation.

Products purchased through third-party marketplaces should generally be reported through the relevant platform's support process. You may also contact Makinos for product quality or food safety concerns.

6. Refund Processing Timeline

Once a refund is approved, we will initiate the refund within 5–7 business days.

For prepaid orders, refunds will normally be processed through the original payment method, subject to payment provider capabilities.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

For Cash on Delivery (COD) orders, where applicable, our support team will contact you to arrange a suitable refund method.

If your refund has not been received after the communicated processing period, please contact estore@recornfoods.com with your order details.

7. Order Cancellation Policy

You may request cancellation of your order before it has been packed or dispatched.

To request cancellation, contact us as soon as possible at estore@recornfoods.com, mentioning your order number.

Before Dispatch: Eligible cancellation requests will be processed, and any prepaid amount will be refunded.
After Dispatch: Cancellation may not be possible once the order has been handed over to our delivery partner.
Failed or Cancelled Delivery: If an order cannot be fulfilled or delivered, our team will review its status and process any refund due.
Cancellation by Makinos: If we cancel an order due to product unavailability, serviceability restrictions, or another operational reason, the amount paid for the cancelled items will be refunded.

Any applicable rights relating to delayed or failed deliveries remain unaffected.

8. Shipping Charges and Refunds

For approved claims involving damaged, defective, incorrect, or missing products, applicable delivery charges will be refunded where required or where the entire affected order qualifies for a refund.

For partial refunds, the refund amount will be determined according to the affected products, applicable order discounts, and relevant shipping charges.

Customers will not be charged additional shipping fees for replacement products supplied to resolve verified seller-side errors.

9. Product Freshness and Food Safety

Your safety and satisfaction are important to us.

If you receive a product with damaged food-contact packaging, broken seals, contamination concerns, or suspected quality issues, please do not consume it.

Contact our support team with the relevant product details so that our quality assurance team can investigate.

For food safety concerns, we may request the batch number, manufacturing or packing date, expiry or best-before date, and photographs of the product.

10. Contact Us

For questions, order concerns, refund requests, or replacement assistance, please contact:

Makinos — The Original Crunch
Operated by Recorn Foods Pvt. Ltd.

Email: estore@recornfoods.com
Customer Care: 1800 233 2493
Website: https://www.makinos.in

Registered Manufacturing Address:
Recorn Foods Pvt. Ltd.
Survey No. 53, Village Amodara,
Sabar Dairy–Talod Road,
Ta. Prantij, Dist. Sabarkantha – 383210,
Gujarat, India.

Consumer Grievance Officer:
[Insert designated officer's name, designation, contact details, and applicable complaint escalation information before publishing.]

We aim to acknowledge consumer complaints within 48 hours and resolve them within one month of receipt, in accordance with applicable e-commerce consumer protection requirements.